Shipping & Delivery Policy

Last updated: May 29, 2026

This Shipping & Delivery Policy applies to purchases made through the webshop of Dirk Christiaens Photography.

Website: https://webshop.dirkchristiaens.photography

Digital Products Only

All products sold through this webshop are digital downloads only.

No physical items are shipped to customers.

After successful payment, purchased files become available for immediate download through the checkout confirmation page and/or via a download link sent to the email address provided during purchase.

Delivery Method

Delivery is performed electronically through:

• Instant download after payment confirmation
• Email delivery containing download access or links
• Customer account access (if applicable)

No postal delivery, courier service, or physical shipment is involved.

Delivery Time

Digital products are normally available immediately after payment has been successfully processed.

In rare cases, delivery may be delayed due to:

• Payment authorization issues
• Technical problems with Shopify or third-party services
• Temporary internet or server interruptions

If you do not receive your download link within 30 minutes of purchase, please contact:

Email: info@dirkchristiaens.photography

Download Access

Customers are responsible for:

• Providing a valid email address during checkout
• Downloading and safely storing purchased files
• Ensuring their device/software supports the file format provided

The webshop is not responsible for download issues caused by customer device settings, internet connection problems, spam filters, or insufficient storage space.

File Formats

Digital products may include high-resolution image files and related downloadable media.

Product descriptions specify the included file formats and usage details where applicable.

No Physical Shipment Fees

Because no physical products are shipped:

• No shipping costs are charged
• No customs duties or import taxes apply
• No tracking numbers are provided

Refunds & Right of Withdrawal

Due to the nature of digital content supplied electronically, purchases may not be eligible for cancellation or refund once download access has been granted.

By purchasing digital products from this webshop, the customer expressly agrees to immediate performance of the contract and acknowledges that the statutory right of withdrawal may be lost once the download or streaming of digital content has begun, in accordance with applicable EU consumer protection laws.

Any exceptions are handled in accordance with the webshop's Refund Policy and applicable Belgian and EU legislation.

Intellectual Property & Usage Restrictions

All images, downloads, and digital content sold through this webshop remain the intellectual property and copyright of Dirk Christiaens Photography unless explicitly stated otherwise.

Purchased content is licensed for private personal use only unless a separate written commercial license has been granted.

Customers may not:

• Redistribute purchased files
• Resell or sublicense content
• Publish content commercially without permission
• Share download links with third parties
• Remove watermarks, copyright notices, or metadata where applicable

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

Limitation of Liability

Dirk Christiaens Photography shall not be held liable for:

• Temporary unavailability of download services
• Loss of downloaded files after purchase
• Compatibility issues with customer devices or software
• Indirect or consequential damages arising from the use of digital products

Contact Information

For questions regarding delivery, downloads, or orders, please contact:

Dirk Christiaens Photography
Website: www.webshop.dirkchristiaens.photography
Email: info@dirkchristiaens.photography
Belgium

Applicable Law

This policy is governed by Belgian law and applicable European Union consumer protection regulations.